Hello, customer service? Even in times of chatbots and self-service offers, customers expect to be able to contact a company quickly and easily by phone if they have questions or problems. They prefer to do this via a particularly customer-friendly 0800 service number – this is completely free for callers. In this blog article, we explain what costs companies have to expect as providers of such an 0800 number.
From the caller’s point of view, it is clear:
It is always free to reach, regardless of whether the call is made from a landline or mobile network. The cost of the call is 100% borne by the company that operates the 0800 number – for example as a customer service hotline or central contact number.
This is also the reason why consumers perceive appreciation and genuine interest in the customer – and the customer thanks them with more trust and than with conventional telephone numbers.
But how much does a 0800 number cost the company that offers the number?
You should pay attention to these points in order to find the best offer for operating a 0800 service number:
This is how the costs for a professional 0800 service number are made up:
Unlike a call to a0800 numbers incur different connection costs – depending on whether an incoming call is made from a landline or mobile network (or from a payphone!).
Calls from mobile networks are more expensive than calls from landlines .
This also applies to calls from abroad (both mobile and landline) – if these are possible at all. 0800 numbers cannot generally be reache from abroad. Depending on the agreement between the network operators involve. A connection may still be possible – but at higher costs for the provider of the 0800 number.
Forwarding costs: Routing to your destination connection
A call to an . This destination can be either a landline or mobile number – i.e. the telephone or cell phone that rings when you dial the nigeria phone number library 0800 number. Technically speaking, two parallel calls are made here. As with the connection costs, the costs here vary depending on the destination network. The following applies: Forwarding to a mobile network connection is generally more expensive .
Basic fee and setup costs
In addition to the variable costs that are charge for calls to the number, the pricing model of a 0800 number also includes fix costs:
- a one-time setup fee , which covers the application to the regulatory authority and the costs of ordering and setting up the number,
- and a monthly basic fee .
At yuutel you pay a one-off fee of €19.90 to set up your 0800 number . The smallest 0800 tariff package is available from just €10.90 per month including 80 free minutes . You can find all other packages and prices in our .
Intelligent additional functions: Call management for your 0800 service number
A 0800 service number alone is a To organize your calls automatically, you can have your telephone network operator activate additional
This will make your telephone customer service even more efficient – your customers will benefit from shorter waiting times and even more competent support.
These are the most popular Intelligent Network (IN) features of 0800 service numbers:
- Play a Outside of the define business hours, incoming calls are forwarde to an alternative call destination
- Forwarding the call to an alternative destination number if the first destination is busy
- Voice-to-eMail function: Callers outside of business hours can leave a voice message that is automatically sent as an audio file to your email address
- Entry of unwante callers in a block list (block list)
Most of these additional services are already include in the selecte tariff package at yuutel . For time-dependent routing you pay €0.020 per call . Would you like to find out more about the possibilities of modern call management? Discuss your requirements with us – our experts !
Service numbers: What you need to pay attention to with free minutes and minute packages
Flat-rate calls are well-known and popular in private cell phone contracts. In business telephony, too, providers tend to offer 0800 service numbers with an include minute package.
The advantage is obvious: As a company that wants to offer a 0800 number, you only have one price – the costs are therefore easy to calculate and easily 7 digital marketing tools for social media comparable with the packages of other providers.
When it comes to minute packages, pay attention to the following details for a transparent price comparison:
- Are all calls actually include in the minute package? For some telephony providers, only calls from landlines are include in the minute package. Calls from mobile networks are bille on a per-minute basis – and are therefore bille separately.
- What happens if the minute package is exceede? As soon as the include call minutes are exhauste each additional minute is bille individually. In price lists for 0800 service numbers with minute packages. Pay particular attention to the connection costs if the include minutes are exceede – these are always shown separately. This price comparison can quickly make the difference!
- What rate is use in the minute package? The rate of a minute spent on a call can also be a decisive factor. Rates are give in the following format: 1st minute from the connection / 2nd and subsequent minutes of an existing call. For example, with a 60/30 rate, the first minute is bille in full, regardless of whether the call lasts 2 seconds or 60 seconds. Each additional minute is bille in 30-second increments.
- Is there a minimum contract period? Even a seemingly cheap tariff package can turn out to be disadvantageous. If the company “gags” you into a 0800 number contract for a very long time. A reputable and good telephone network operator . Offers short notice periods or no minimum contract periods at all. In the yuutel you can order 0800 numbers easily and simply, with no contract commitment at all.
Conclusion: A 0800 service number is worth it – but be prepare!
A 0800 service number can be ordere quickly and easily and activate almost as quickly. However, before you decide to pay for shopping data such aservice. You should consider a few things and compare the prices and conditions of several provider. You can read more about the advantages and possible. Uses of service numbers in customer service in our free white paper: