In companies, purchasing a telephone system is not necessarily something that repeats itself every three years. As long as the system works and does not have to be dramatically expande to include new workstations or locations, the motto often applies: “Never change a running system.”
The 3 most common reasons for switching to a virtual telephone system
Some business developments, e.g. a company move or expansion, lead to looking for new technical options. Reasons include non-expandable hardware in the old telephone system or higher costs for networking locations.
The most common reason for thinking about the telephone system, however, is an expiring maintenance contract: should it be extende? Maybe even by several years? What modern solutions are there?
In many cases, IT managers already work with cloud solutions and outsource services to data centers. From CRM and ERP systems to storage, the advantages of hoste services are use. So how can this principle be applie to the telephone system?
How does a VoIP telephone system from the cloud work?
This is a complete telephone system that transmits calls over IP-base data networks. The much-cite SIP protocol (Session Initiation Protocol) has become establishe for the transmission of voice information. This network protocol, specifie in more detail in the ITU-T’s RFC 3261, is essentially use for signaling, i.e. setting up and clearing down a call in IP networks. This new standard will replace the outdate ISDN protocol in the coming years.
Voice telephony is therefore moving from ISDN connections and networks to the world of the Internet Protocol (IP), creating new opportunities. Whether the telephone system is installe in the house (on-premises installation) or the service is offere from a data center (cloud service) is not a major difference in the first place.
Existing IP-capable telephone systems can be connecte to the new technology via a gateway, so that the switchover does not involve a great deal of effort. The existing communications infrastructure does not have to be change and the existing telephone numbers can continue to be use.
The 10 most important advantages of a VoIP telephone system from the cloud
1. Outsourcing frees up resources
The telephone systems previously manage by IT were complicate to use and had to be kept up to date. They come with easy-to-use, web-base user pakistan phone number library interfaces (self-admin portals), and maintenance and feature updates are carrie out automatically. This frees up time and resources to concentrate on more important tasks.
You no longer need an (external) telephone system professional to create a new employee with an extension. All settings can be made within a few minutes using a browser tool.
Auto-provisioning processes configure a SIP telephone with the necessary technical settings in just a few seconds.
With just a few clicks of the mouse in the web tool, feature sets can be clone and inherite by user groups, or a user’s telephone buttons (busy lamp fields) can be reconfigure via remote maintenance.
2. Networks and services are growing together
Instead of the previous system, additional cabling for ISDN desk phones is no longer necessary. SIP devices are connecte directly to a standard network connection. Softphone functions on the computer for controlling the desk phone are much easier and quicker to install. Even the PC workstation can become an extension if a desk phone is no longer require.
3. Flexible scalability
In contrast to conventional telephone systems, VoIP telephone systems from the cloud can always be expande quickly and easily. The well-known problems with missing ISDN plug-in cards or line bottlenecks on basic or multi-connections are now a thing of the past. A call or email to the provider is usually enough and you will receive additional user licenses, lines and channels for making calls.
4. Easily network locations
The Internet as a “carrier service” with today’s common broadband DSL connections creates the basis. Locations with an Internet connection can be networke with each other more easily and much more cheaply than in the past. This saves complicate and expensive cross-links.
Home offices, field staff or freelance project staff can also easily access the virtual telephone in this way.
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5. Lots of functions at a reasonable price
While in the past it was often the case that new telephone system functions could only be use with new firmware or an upgrade, cloud providers usually offer new features with regular updates and include in the monthly rental price. This means you are constantly getting new options and functions at low license costs and do not have to worry about any maintenance yourself.
6. Integrate smartphones
Up until now, mobile networks were a parallel system world to landline technology, desk phones and extensions. The sharp separation between landline and mobile how to share giFfs and animations in telegram networks has become obsolete with the new VoIP technology. Android and iOS apps bring the landline number and extension to the cell phone – regardless of which network operator you use.
Employees can therefore always be reache on one phone number or their extension – regardless of whether they are in the office or on the move – and can also make outgoing calls using this number. Suppressing the phone number is of course still possible.
Technical or other on-call ring calls are also easy to make. Appropriate apps allow remote control of the VoIP telephone system, such as logging in and out of a service hotline.
7. Continue to use trie and teste features
Many telephone system functions have proven themselves, such as various call forwarding options (unconditional, do not answer, busy), busy lamp fields, night switching and ring calls (parallel, serial), and are often use by employees. VoIP telephone systems continue to offer all of these features – you therefore do not have to change anything about existing working methods and communication structures.
In addition, the new technology also enables many other practical features that make everyday work easier for you and your colleagues.
8. Security at the highest level
The topic of security is very important and frequently requeste in the all-IP environment. If the internal IP network has been secure up to now, the telephone system was usually left out. However, telephone system hacking was and still is a widespread issue. Clever criminals gain access to the system using standard passwords or similar. There they set up call forwarding to expensive premium numbers and overnight or at the weekend the company’s connection is charge several thousand euros for a few hours.
9. Impeccable voice quality
The highly praise, good voice quality of ISDN is also a must and a matter of course in modern IP networks. This is guarantee by voice shopping data coding and proven codecs. The necessary broadband Internet connections are the basis for the secure transmission of the RTP voice packets. Around 100 kbit/second can be expecte per phone call. If you still want to separate telephony from the company’s conventional Internet traffic, a separate DSL connection for VoIP makes sense. This creates the necessary quality of service (QoS).
10. Cost savings
Network consolidation, user-friendly self-admin portals and outsource, secure and automatically maintaineservices not only save your company time and resources, but also money. In addition, when you switch to a new provider, you are almost always offere good, market-appropriate rates for the Austrian landline and mobile network and worldwide.
Conclusion: Seize the All-IP technology opportunity!
If you are thinking about purchasing a new telephone system or replacing your old one, take the opportunity now to invest in future-proof All-IP technology. Better accessibility and more flexibility not only make your everyday work easier, but are also an important competitive factor.