If you want a tool that gives you all these features in one place, you have to try the demo of Whaticket. A customer service software for WhatsApp that offers such valuable features as:
- A chatbot that provides automated answers to your customers’ most frequently asked questions.
- A shared inbox that combines messages received on WhatsApp, Facebook Messenger and Instagram Direct in a single panel.
- A multi-agent system that allows more than 10 buy telemarketing data agents to connect to the same phone number. At the same time, from any location or device.
- A metrics dashboard that allows you to measure the performance of your sales agents and view. Their conversations in ghost mode, or even intervene in them if necessary.
- A chat transfer system to redirect the most complex queries to the best trained agents.
- A department system so you can move your entire business to WhatsApp and make customer service more efficient.
- A database that is automatically updated with the information you collect in your chats.
In addition, Welcome Messages can also be customized and tailored to your business’s image and tone of voice. Allowing for a more personalized and effective customer service experience. It will also be helpful in creating a positive first impression and establishing a relationship of trust with customers.
If you want to automate WhatsApp Business with these messages. And take advantage of their benefits, this post is for you .
#2 Away messages
WhatsApp Business offers the option to set up Away Messages that are automatically sent. When you are outside of business hours. With this tool, you inform the customer that their message was indeed received and in what period of time they will receive the response.
The message can include information such as your opening hours, the date you expect to be available again, or details on how they can contact you in case of an emergency. This way, if google ever decides to disappear: customers feel informed and avoid uncertainty about when they can expect to receive a response .
They are also ideal for maintaining effective communication with your contacts and preventing them from feeling ignored or abandoned by you. If you want to learn how to set it up and get some examples, this post is for you .
#3 Sending notifications for high chat volume
Imagine you run a pizzeria during peak hours and your demand exceeds your production capacity. Would it be a good idea to inform your customers that you cannot accept more orders for a specific period of time? Now you can do this with WhatsApp Business Notifications, a very useful tool to keep customers informed and updated about the status of their orders, reservations and other interactions with the company .
The push notification is triggered and sent to the customer immediately. This is very useful for keeping the customer informed in real-time about the status of their order or reservation, which can improve customer satisfaction and reduce the chance of confusion or misunderstanding.
#4 Setting up FAQ responses
It’s not the best way to automate WhatsApp Business, but it will help you reduce your customer service response time. “Quick Replies” is a feature that allows you to save and reuse messages that you send frequently . With this feature, you can create predefined message templates and quickly respond to frequently asked questions or common queries from your customers.
For example, if a customer asks about your business’s hours, you can save a Quick Reply with the hours information and, in the future, simply select it to answer the customer’s question immediately.
Don’t miss our Quick Response Guide for WhatsApp .
#5 Sending reminders
Sending reminders to customers to notify them spam data about events, promotions or upcoming releases is very useful and beneficial. For example, a medical office can send an appointment reminder, which represents an improvement in its user experience, but also contributes to reducing the rate of absences at appointments and to using time for more productive tasks.