What if I don’t know how to choose one? 

If you can’t decide, we recommend a multi-channel CRM. so you can manage communication channels like WhatsApp and even others (Instagram DM, Facebook Messenger) from a single shared inbox.

Whaticket has these features and more, with our customer service software you can have:

  • A chatbot that provides automatic responses to your customers’ most common queries.
  • A shared inbox that brings together the messages specific database by industry you receive via WhatsApp, Facebook Messenger, and Instagram Direct in a single panel.
  • A multi-agent system that allows +10 agents to connect to the same telephone number simultaneously and from any location or device.

specific database by industry

  • A metrics panel where you can measure the performance of your sales agents and view their conversations in ghost mode, even intervening in them if necessary.
  • A chat transfer system to send the most complex queries to the best trained agents.
  • A department system that lets you move your entire business to WhatsApp and make customer service more efficient.
  • A database that is automatically updated with the information you collect in your chats.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top