As a very popular e-commerce platform that helps businesses set up online stores and sell products, Shopify certainly offers a ton of different apps to aid and speed up progress.
A good customer experience is important because the more effort you put into your customers, the more it will positively impact your business and increase sales.
It can be difficult at times, but with the right tools and apps, everything is possible.
1.Chatty(advanced)
When it comes to Shopify apps,ChattyPerfect for online marketers who want to connect with their customers, help them, encourage them to buy and do it all in a fun way through social media channels.
Chaty allows you to communicate with your website whatsapp blasting visitors and all they have to do is click one of the social buttons at the bottom of your website pages.
If you want, this plugin is the perfect choice for youImprove customer serviceAnd create amazing customer experiences.
ThisLive ChatWidgets are customizable, so you can change the color, text, size, and even the position of the widget and its visibility on certain pages.
Whether they use Whatsapp, Facebook Messenger, SMS, Instagram, Viber, Skype or any other social channel, it’s easy to set up and your customers can use it on both desktop and mobile devices.
Features provided:
- Personalization
- 20+ different channels
- Mobile and desktop responsive
- Data analysis
- Web page positioning
Advantages of Chaty plugin for Premio
It’s super easy to set up and use, and it helps make your customers feel relevant because it helps you be there for them at all times.
Chaty has a highly customizable live chat widget that can be installed on your website in just a few steps.
You can change its color, position or size securityweb monitori gnortons so that it fits perfectly into the design of your website.
Through the various social channels available to everyone today, your visitors will be able to ask you certain questions and get adequate answers as quickly as possible.
Disadvantages of Chaty plugin for Premio
If you want some additional features, you will need to change to some paid plans.
Chaty Pricing
Chaty offers a free plan, and then you can upgrade to some of the paid plans starting at $25 per month.
2. Zendesk
Zendesk is a customer service system that connects you with your customers through a host of engaging features.
It enables you toCommunicate with your customersThrough messaging, chat, email, social media channels, you can do it all with the click of a button.
You and your agents will be able to resolve queries faster, which is important because visitors don’t want to wait long for answers.
It has an excellent ticketing system, automated messaging, a knowledge base with common solutions for customers, a customizable dashboard, and more.
You can track visitor behavior and understand how they respond to your brand.
Features provided:
- Customizable dashboard
- Ticketing system
- Live Chat
- automation
- knowledge base
- Personalized responses
Advantages of Zendesk
It is an all-in-one solution for improving customer support services and increasing sales.
To increase your sales, you need to pay attention vietnam data to your customers’ needs, and this platform allows you and your agents to be prepared for any type of request, concern, or question regarding your business.
It also enables you to communicate with your customers through their favorite social channels such as Whatsapp or Facebook.
You can reach them through multiple channels at the same time and maintain seamless interactions across multiple channelsTicketing system.
Zendesk Cons
Compared to some other similar software, it takes a while to get used to the process of using the ticketing system.
Also, the interface could be more attractive.