Too expensive. Only for large companies. Call center hell.” Even in 2024, some people have serious concerns and reservations about customer hotlines with a . But what is really true about the rumors? In this blog article, we’ll clarify and show you how you can take your telephone support to a new level with a 0800 service number!
Prejudice No. 1: “0800 number? Isn’t that a rip-off?”
Some people still mistakenly confuse 0800 numbers with expensive premium rate numbers. But the opposite is the case! There are no costs for callers using an This shows that your company is very concerned about the concerns and questions of your customers – you can’t get more customer-oriented in telephone support than this!
Prejudice No. 2: “Sounds like call center hell in the Czech Republic.”
This original quote from a Facebook group is representative of the frustration of those customers who are tired of ending up in call centers in non-German-speaking countries panama phone number library with their concerns. Because it’s true: Large companies in particular, which have a large number of simultaneous callers, often relocate their call center services to Eastern Europe, for example, for cost reasons.
Insufficient language skills on the part of service employees or having to be transferred to the right contact person multiple times are of course anything but ideal in customer service – that much is certain. However, this problem is not caused by the 0800 number , but rather by the infrastructure behind it and the way in which customer service is practiced in the company in question .
Prejudice No. 3: “A 0800 number lacks a regional connection.”
Admittedly, in contrast to a 0800 number, awith an area code signals that a company is actually “local” or has a local presence. Customers are given the feeling that their concerns will be resolved “right next door” – and not in some call center. This advantage is not available with a 0800 number.
Prejudice No. 4: “A 0800 number is too expensive for us.”
There is a persistent belief that a 0800 number is an incredibly expensive, time-consuming and not worthwhile investment for a company. What many people don’t know is that 0800 service numbers are not only quick and easy to set up, but are also often cheaper than traditional cell phone contracts .
Prejudice No. 5: “A 0800 number cannot be reache from abroad.”
In principle, a 0800 number can (with a few exceptions) only be reache in the respective country. However, yuutel now .
For companies operating in the DACH region, we even offer identical 0800 numbers for Germany, Austria and Switzerland . Identical landline and 0800 numbers are also possible, e.g. 01 1234567 and 0800 123456(7).
Prejudice No. 6: “Why a 0800 number? We have cell phones!”
Young entrepreneurs in particular often initially give out their (private) cell phone number as a central number for customer questions. But is the cell phone number of the boss or an employee suitable as a support hotline? The answer is clearly: NO.
What seems practical at first glance is not only unprofessional think a mobile phone number is a good contact number for customer service – but quickly becomes a challenge :
- What to do when on vacation or sick?
- What should you do if an employee changes jobs or leaves the company?
- How can you ensure that all inquiries can be responde to when there is a high volume of calls?
Prejudice No. 7: “I need my own telephone connection.”
Many entrepreneurs shy away from setting up a 0800 number because they think it requires a new telephone connection. The truth is: an existing telephone connection or cell phone contract is completely sufficient!
Prejudice No. 8: “A 0800 number is impersonal. It’s only for the really big companies.”
It is true that a cell phone number, for example, is perceive as more personal – provide you actually know the person behind it. It is of course perfectly fine content gap analysis is an for a customer service representative to give out her cell phone number after a successful customer appointment.
However, when it comes to the central contact number of a company or the service department, a 0800 number appears much more professional and reputable .
When calling a 0800 hotline, callers assume that they will receive competent and structure support immediately. A call to shopping data an unknown cell phone number, on the other hand, is associated with uncertainty : Who will answer? Am I disturbing this person on vacation or during their lunch break? In the worst case, the customer or intereste party will not call at all.
Conclusion: A 0800 number – a small investment with a big impact!
0800 service numbers are wrongly confronte with a number of prejudices, most of which are simply wrong. Practice shows that free 0800 numbers signal the greatest possible appreciation to customers .
And that’s not all! Companies with a 0800 number increase their calls for orders by up to 25 percent and also significantly increase customer satisfaction .
Order 0800 numbers easily and cheaply in our online shop
We have convince you and now you want to take your customer service to a new level with a 0800 service hotline? Nothing could be easier! In the yuutelou will find a large selection of 0800 numbers that have already been officially appl for for Austria, Germany and Switzerland.