First impression counts 6 When does excellent customer service on the phone begin? That’s right, with the first ring!
Your phone greeting can be one of the first points of contact with a (potential) customer. So make sure your caller feels comfortable and welcome right from the start – especially if it takes a while or you are unavailable.
It is worth paying the necessary attention to the conception and production of your announcements and hold loops, because there are for professional announcements that make everyday life easier for you and your callers and create clarity!
Perfect service on the telephone starts with a good announcement!
First impression counts 6. Whether a business phone greeting is good depends on whether it meets the needs of the caller . This could be a norway phone number library friendly greeting, information about business hours or simply the reason why a company is currently unavailable.
Another factor is the quality of the announcement itself, as this is a basic requirement for your message to reach your callers. No one wants to listen attentively to a telephone announcement that is noisy, difficult to understand or simply unpleasant. Many factors are responsible for the professional quality of the announcements.
The basic principle is: If you save on your telephone messages, you save on the service for your customers! This will have multiple consequences, for example by making callers feel confused or annoyed, or by calling the competition straight away.
What you should pay attention to in your telephone announcement
First impression counts 6. These are the 6 most important reasons why you should outsource the production of a high-quality telephone greeting to a specialized service provider :
1. High quality sound recording
“There is no second chance to make a first impression.”
This also applies to the audio quality of telephone announcements .
The high quality of a professional recording is due to the sampling frequency of 8 kHz. Telephone systems – even- always require audio files, such as announcements or music, in the resolution 8 kHz sampling frequency, 16 bit, mono. Recordings with higher sampling frequencies cannot be played back properly and remain as noise.
In a professional recording studio, background noise, any noise or reverberation of the voice are filtered out or avoided from the outset by experienced sound engineers during production. In addition, the recordings are professionally edited and edited.
2. Professional voices
Full-time speakers make a significant contribution to the outstanding quality of the announcement. Their voices are specially trained and they ensure precise, clearly understandable pronunciation . In the speaker database of a good service provider, you can choose between speakers with different voice characteristics – just as it best suits your company.
3. Different languages
Do you have international customers? Then it may be relevant for you to have your announcement produced in different languages. Be sure to have announcements in a foreign language recorded by a native speaker! Only native speakers guarantee correct, authentic pronunciation – and thus convince your international callers!
Professional producers usually offer a translation of your announcement texts into different languages.
4. Preparations for emergencies
Whether it’s a hacker attack, or a technical defect: no company is immune to unexpected events! In the event of a crisis, it is even more important to remain available to your customers and to inform them about the exceptional situation and, for example, changed service times .
An appropriate telephone announcement is a must! If you need something quickly, professional providers offer express orders – you can use the announcement you ordered within 24 hours. Ready-made standard emergency announcements are also usually available in the repertoire.
5. Fast and uncomplicated production
Producing a high-quality telephone greeting is not that easy – but ordering it is. A professional producer will take care of the following for you:
- advice on individual announcement texts how to create lists in hubSpot and translations,
- the reservation of the recording studio,
- the selection and composition of royalty-free music,
- on request the production of your corporate sound,
- on request the integration of sound effects,
- booking the speaker,
- the timing,
- as well as the quality control of the finished recording.
6. Cost-effective recordings
What many people don’t know: Professional telephone announcements are already available at a very reasonable price, from yuutel starting at 99 euros .
The costs for working time, preparation and research for the do-it-yourself option usually exceed the production costs of a specialized provider! Also remember: A dubious impression created by poorly made announcements and hold loops is difficult to correct.
This is what you need to produce your professional announcement:
If you would like to order your telephone greeting from a professional producer, they will need the following information:
- The complete announcement text : Make a note of the emphasis on important words in the text and mark pauses . Stick to any character or shopping data length specifications.
- The correct pronunciation: So that your producer can ensure that company or personal names are pronounced correctly, it is recommended that you submit an audio file with the correct pronunciation.
- The desired language : e.g. German, English, etc.
- Gender: Should the voice of your announcements be male or female?
- The timbre of the voice: e.g. fresh, young, dynamic, strong, serious, warm, soft etc.
On the provider’s website you will usually find from which you can choose.
- Voice samples : Here you can assess the speaker’s voice, provide information about the tempo and volume, but also recognize the characteristics of the voice.
- Music samples: A professional provider will provide you with royalty-free music for your telephone announcement or hold music. Of course, you can also use your own individual corporate sound or have it produced.
You will usually receive the finished voice file just a few days after ordering.
Conclusion: Successful companies convince with professional announcements!
Telephone announcements and hold music are the acoustic calling card of your company – especially when you are not personally available. In order to competently accompany your callers through waiting times, you should definitely rely on high-quality telephone announcements. Make sure that your announcements sound professional and choose atmospheric music that is not too intrusive or clichéd – and that suits your company.